Check these common network issues first:

Check these common network issues first: 

1. Check all your power plugs. 
   • Your modem and router should be plugged in with all the indicator lights on.
   • After verifying your modem and router have power, go to Step 2.  2
   
   
   2.Check all your cables.  
   • Verify that your Ethernet cable is securely plugged in between your modem and router.
   • Ensure that all connections are securely plugged into the TiVo box, wireless adapter, and any additional equipment used to connect your box to the Internet.
   • After verifying all your connections are secure, go to Step 3.

3. Power-cycle your modem and router.
   • Unplug your modem and router then wait 10 seconds and plug them back in. A full restart may take 30-60 seconds.
   • After your modem and router have restarted, go to Step 4. 
   
   
   4.Test your internet connection using another device. 
   • Using your home computer or any other device used to connect to the internet, try to access a web page or connect to an online service using your home network.
   • If you cannot get on the internet with any device in your home, there may be an issue with your Internet service. Please call your Internet Service Provider (ISP) for assistance.
   • If you can get online with your home computer or another device, go to Step 5. 
   
   
   5. After completing the above steps, test the internet connection on your TiVo box: 
      
      
      • Navigate to the Test Internet Connection screen and follow the prompts to test your internet connection:
        
        
        Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View Network Diagnostics > Test Internet Connection
        
        TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > TiVo Service Connection
        
        Series2: From TiVo Central, go to > Messages & Settings > Phone & Network > Test TiVo service connection
      • If the TiVo box displays an error message, see Network error messages
      • If you viewed the Network error messages page and took steps to resolve the issue, test the TiVo service connection. If necessary, go to Step 6. 
      6. Check your wireless adapter signal strength:
         • Wireless G Adapter: If the wireless adapter shows less than 80% signal strength, reduce the distance between your wireless router and the adapter and ensure all antennas are fully extended. Other devices like phones, baby monitors or microwaves can cause interference and a device may need to be relocated. In extreme cases when the wireless signal is completely blocked, a wired Ethernet connection will be required.
           
         • Navigate to the Network & Phone screen to view the Wireless G Adapter signal strength:
           
           
           Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone
           
           TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network
           Series2: From TiVo Central, go to > Messages & Settings > Phone & Network
         • Wireless N Adapter: The Wireless N Adapter will display signal strength on the adapter itself using the indicator lights.
         
         
      
      
      
      
      7. You may need to reconfigure the network settings on your TiVo box. Have you done one of the following things recently?
   6. You have updated your wireless network name, password or IP address.
   7. You installed a new modem or router.
   8. To configure your wireless or wired network settings, see How to configure network settings on your DVR
   9. After configuring the network settings on your TiVo box, go to Step 8.
8. Restart your TiVo box:

• Restarting your TiVo box can correct many issues and may take up to 30 minutes.
  
  
  Premiere: From TiVo Central, go to > Settings & Messages > Help > Restart or Reset System > Restart the TiVo box
  
  TiVo HD: From TiVo Central, go to > Messages & Settings > Restart or Reset System > Restart the TiVo HD DVR
  
  Series2: From TiVo Central, go to > Messages & Settings > Restart or Reset System > Restart the TiVo DVR
• After restarting your TiVo box, go to Step 9.

9. After completing the above steps, test the internet connection on your TiVo box:

• Navigate to the Test Internet Connection Screen:
  
  
  Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View Network Diagnostics > Test Internet Connection
  
  TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > TiVo Service Connection
  
  Series2: From TiVo Central, go to > Messages & Settings > Phone & Network > Test TiVo service connection
• If the TiVo box displays an error message, see Network error messages
• If the TiVo box does not connect to your network after restarting, go to Advanced Troubleshooting Step